Legal Notice

Right of Withdrawal

Information on withdrawal and refunds pursuant to Articles 27 and 28 of the Terms of Service.

Withdrawal requests are reviewed and processed in accordance with Articles 27 and 28 of the Terms of Service. Please contact our customer center directly to submit your request.
Process

Withdrawal Request Process

Step 01
Submit Request
Apply via customer center or email
Step 02
Purchase Verification
Verification of purchase and payment records
Step 03
Review
Review of withdrawal reason and eligibility
Step 04
Refund Processed
Cancellation or refund within 3 business days
Article 27

Withdrawal of Subscription

① Withdrawal Period
Members may withdraw their subscription for Paid Content purchased directly within 7 days from the date of purchase or the date the content becomes available.
② Purchases via Open Market
For purchases made through an open market operator, withdrawal requests must be submitted to the Company's customer service center. The scope and procedure of withdrawal are governed by the respective open market operator's policies, terms of service, and operating policies.
④ Cases Where Withdrawal is Not Permitted
  1. Content lost or damaged due to reasons attributable to the Member
  2. When the value of paid content has significantly decreased due to use or partial consumption by the Member
    • Content used or applied immediately upon purchase
    • Content where additional benefits provided have been used
    • Content where opening constitutes use or determines value (including capsule-type and probability-based content)
  3. When the value has significantly decreased to the extent that resale is difficult over time
  4. When the Member has begun using the paid content (moving content from storage is deemed as commencement of use)
  5. Other cases prescribed by law for transaction safety
Special Rule for Discrepancy with Advertisement or Contract
If the paid content differs from its advertised or contracted description, withdrawal is available within 3 months of purchase or 30 days of discovering the discrepancy.
⑧ How to Apply and Required Documents
Withdrawal and refund are processed through the Company's customer center after a separate personal information consent and purchase record verification. The Company may request the following supporting documents to confirm legitimate withdrawal grounds.
  • Personal information registered with the platform operator
  • Purchase or payment records from the open market operator
  • Documents confirming the purchase was made through another person (e.g., family relations certificate)
Article 28

Effects of Withdrawal

Content Handling
Upon withdrawal, the Company shall promptly recover or delete the Member's paid content.
Refund Period
Payment cancellation or refund is processed within 3 business days from the date of withdrawal.
Fees
No separate fees are charged for cancellation or refund. Refunds are made using the same payment method used for the original purchase.
No Penalty
The Company may not claim a penalty or damages from the Member as a reason for the withdrawal.
If payment was made by credit card or other payment methods specified under the Enforcement Decree of the E-Commerce Consumer Protection Act, the Company shall promptly request the relevant payment provider to suspend or cancel the charge.
⑤ Restriction on Withdrawal
Withdrawal may be restricted if the service agreement is terminated due to the Member's fault, such as violations of applicable law or these Terms.
Supplementary

Supplementary Provisions & Customer Center

The withdrawal policy pursuant to the Terms of Service is effective as of the date the Terms of Service take effect.

Withdrawal Contact
Customer Centerbiz.wk@webzen.com
Privacy Inquiriesbiz.wk@webzen.com
Address12, Digital-ro 31-gil, Guro-gu, Seoul, Republic of Korea, Webzen K Inc.
This withdrawal policy is effective as of March 20, 2026.